Shipping policy

Delivery & Shipping Policy

Average Delivery Time

Below you will find the average delivery time for all orders:

• Order processing:
  Once an order is placed, we take 1–3 working days to process the order. Orders placed on weekdays are usually processed within one working day. Orders placed on Friday evening or during the weekend may take slightly longer.

• Shipping & delivery:
  After processing, your order is dispatched. Delivery takes an average of 8–12 working days.

Please note that these delivery times are estimates and may vary due to circumstances beyond our control.

---

Ordering Process

Placing an order at Lanzura is simple:

1. Visit the product page and click the “Add to cart” button.

2. Ensure the correct product variants have been selected.

3. Click “Proceed to checkout” and enter your delivery details carefully.

4. Review your information and click “Continue shipping”.

5. On the dispatch page, you can review your address details and shipping information.

6. Proceed by clicking “Proceed to payment”.

---

Shipping Costs

All orders are shipped free of charge.
There is no minimum order value required.

---

Payment Methods

We offer multiple secure payment options. All payments are processed via SSL-encrypted connections:

• Klarna (deferred payment)

• Credit card (AMEX, Mastercard, Maestro, Visa)

• PayPal

• EPS

• Instant bank transfer

After selecting your payment method, click “Complete Order” and follow the instructions to finalise your purchase.

---

Shipping Your Order

We aim to process and ship orders as efficiently as possible.

To keep our product prices fair, we may bundle shipments and dispatch them together once a minimum quantity has been reached. This may affect dispatch timing but does not change the estimated delivery timeframe stated above.

---

Delays & Exceptional Circumstances

While we make every effort to deliver orders within the stated timeframe, delays may occur due to high demand, logistical constraints, or circumstances beyond our control (such as global disruptions or public health events).

If a significant delay occurs, you will be informed in accordance with your rights under Irish and EU consumer law.

---

Same-Day Dispatch Requests

If you would like to enquire about expedited dispatch, please contact us by email. Our customer service team will be happy to discuss the available options.

---

Contact

If you have any questions regarding your order or delivery, please contact our customer service team. We are always happy to assist you.